Feedback & Complaints

We Value Your Feedback

At PROMIS, we are committed to providing the highest standard of care. We welcome all feedback — positive or negative — as it helps us continuously improve our services.

How to Provide Feedback

You can share your feedback by emailing us at enquiries@promisclinics.com or by calling either of our clinics.

Making a Complaint

If you wish to make a formal complaint, please put it in writing and send it to our Registered Manager. We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days.

Privacy Policy

PROMIS is committed to protecting your privacy. All personal information collected is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the purposes of providing care and treatment, and will never be shared with third parties without your explicit consent unless required by law.